We understand that sometimes a purchase may not be the right fit. Our return policy is designed to provide a straightforward process for eligible purchases.
Eligibility
Return requests should generally be made within 30 days after the order is delivered.
Returned products must normally:
- Be unused
- Remain in their original condition
- Include original packaging when applicable
- Include any accessories or materials supplied with the order
Products that show signs of use, damage, modification, or excessive wear may not qualify for a return.
Non-Returnable Products
Some purchases may be excluded from our return policy, including:
- Personalized items
- Custom-made products
- Digital goods
- Gift cards
- Final-sale merchandise
- Items damaged after delivery through customer use
Refund Process
After we receive the returned product, it may be inspected before a refund is approved.
If the return meets the applicable requirements, the refund will generally be sent to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or contains the wrong product, please notify us promptly.
Please provide relevant order information and photos or other details that help us understand the issue. We may offer a replacement, refund, or another appropriate resolution.
Return Costs
For returns that are not related to a product defect, shipping costs associated with returning the item may be the customer's responsibility.
Original shipping charges may also be non-refundable unless otherwise required by applicable law.